Overview
At DohaShops, customer satisfaction is our priority. While we do not offer refunds, we provide an exchange option for eligible products within 7 days of delivery.
Exchange Policy
You can exchange your item within 7 days of delivery if it is defective, damaged, or has any other issues. To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition that you received it.
Please note that certain items cannot be exchanged, such as:
- Perishable goods (e.g., food, flowers)
- Health and personal care products
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
- Electronic Products
Non-Exchangeable Items
- Gift cards
- Downloadable software products
- Opened health or personal care items
Process for Exchanges
To request an exchange, please contact us at [your email] with your proof of purchase and details of the issue. You will need to return the item to us at [physical address], and once we receive and inspect it, we will notify you of the approval or rejection of your exchange.
Shipping for Returns
You are responsible for the shipping costs of returning the item for exchange. These costs are non-refundable. We recommend using a trackable shipping service for high-value items, as we cannot guarantee the receipt of your returned item.
Need Help?
If you have any questions about our exchange policy, please contact us at support@dohashops.com