Effective Date: 15/10/2024
At DohaShops, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or interact with us through other channels, including WhatsApp and email.
1. Information We Collect
We may collect personal information from you in various ways, including but not limited to when you:
- Place an order on our website
- Contact us via WhatsApp at +974 7000 1782
- Email us at support@dohashops.com
- Subscribe to our newsletter or promotional updates
- Interact with us on social media or participate in surveys
The types of personal information collected may include your name, email address, phone number, delivery address, payment information, and any other details you provide to us voluntarily.
2. How We Use Your Information
The personal information we collect from you may be used in one or more of the following ways:
- Order Processing: To fulfill your orders and provide you with the products and services you request.
- Customer Support: To communicate with you and respond to any inquiries via WhatsApp, email, or phone.
- Marketing: To send you promotional materials, special offers, and updates about DohaShops, if you opt-in to receive them.
- Improvement of Services: To analyze your preferences and improve the overall shopping experience on our website.
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers to help us operate our business, such as delivery services, payment gateways, or customer support platforms. All third-party service providers are bound by confidentiality agreements and may only use your data for the specific purpose of fulfilling their services.
4. Data Security
We implement strict security measures to protect your personal data. Your sensitive information, such as payment details, is encrypted and stored securely. However, please note that no method of transmission over the internet is 100% secure, and while we strive to protect your personal data, we cannot guarantee its absolute security.
5. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request corrections to your personal information
- Request the deletion of your personal data, unless it is required for business operations such as order processing
- Opt-out of marketing communications at any time
For any inquiries regarding your data or to exercise your rights, please contact us at support@dohashops.com or via WhatsApp at +974 7000 1782.
6. Cookies and Tracking
DohaShops may use cookies to enhance your browsing experience. Cookies are small files placed on your device to remember your preferences and activity on our website. You can disable cookies through your browser settings, though doing so may affect the functionality of the website.
7. Changes to Our Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page, and your continued use of the website after such changes constitutes your acceptance of the revised policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: support@dohashops.com
- WhatsApp: +974 7000 1782
Thank you for trusting DohaShops with your personal information. We are committed to ensuring your privacy and providing a secure shopping experience.