Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
You can easily place an order by browsing our website, adding your desired products to the cart, and proceeding to checkout. Follow the prompts to complete your purchase.
Orders are typically processed within 24 hours. You will receive an order confirmation email once your order has been processed and is ready for shipping.
We offer free delivery within the first 35 km from Doha. For deliveries beyond this distance, a small charge of QAR 0.5 per additional km will apply.
Delivery times vary depending on your location. Typically, orders within Doha are delivered within 1-3 business days.
Yes, same-day delivery is available for select items and locations in Doha. You can check availability at checkout or contact our customer service for more details.
Once your order has been shipped, you will receive a tracking number via email. Use this number to track your shipment through our website or courier partner’s website.
If you receive a damaged or incorrect product, please contact our customer service team immediately at Whatsapp +974 7000 1782 to arrange for an exchange or return.
You can change your delivery address within 24 hours of placing your order by contacting our support team. After this period, we may not be able to modify the delivery address.
If you need to swap an item
Returns and Exchanges
We offer exchanges only within 7 days of delivery. If your item is defective or you need a different size or color, you can request an exchange within this period.
We do not provide refunds. However, you may exchange your item for another product or a different variant of the same item within 7 days.
To request an exchange, please contact our customer service team at [email/contact number]. Make sure to provide your order details and the reason for the exchange.
Items must be unused, in their original packaging, and in the same condition as received to be eligible for an exchange. Certain items, such as perishable goods or personal care products, may not be eligible.
Yes, all exchange requests must be made within 7 days of receiving your order. After this period, we cannot process any exchanges.
There are no fees for exchanges within the 7-day period, but you may be responsible for any shipping costs associated with returning the product to us.
Once we receive the returned item and inspect it, we will process your exchange within 2-5 business days. We will notify you when your new item has been shipped.
If you receive a damaged or defective item, please contact us immediately, and we will arrange a free exchange for the same product.
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Conclusion
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